I have the right to complain about Facebook?

The biggest social network in the world is completely free to consumers. This takes away the right to demand quality service?

Over 1 billion people are connected to Facebook . This means that about 15 % of the world population is connected to the larger social network that already existed - and that makes a lot of money to circulate , since Facebook is also a huge advertising platform . Even with all the money involved in the process , Facebook is free.

And because he is not charged , we have right to claim the quality of service when it is below what is expected ? We charge quick solutions in cases of instability of the servers ? The truth is that Facebook needs to provide quality yes , but we do not always have the right to claim it . Still, we must remember that it is not interesting for the service that any instability occurs.

Want to know more about it ? Then check out this article , which shows several reasons why Facebook really needs to deliver quality to users , which in this case are also consumers .

Being free and profitable

Before we start talking about the rights and duties of users , it is important to think about how Facebook is sustained by remembering that nobody pays to navigate through it . You know where the money comes from the largest social network in the world ? The answer is the same as we would if the question was directed to television channels open : advertising. Exactly, it's advertising that keeps the working Facebook .


Just like on TV , the internet is basically financed by advertising . And the larger the audience , the more advertisers are willing to pay to move their products on that site or that page . Now imagine the amount of companies that would like to have your services or products being displayed in a service that meets 15 % of the world population .

In the third quarter of 2013 , Facebook has managed over $ 2 billion in ad sales and other income entries . In the same period , the income was more than $ 500 million . It is important to keep in mind that profit is only possible because the social network has more than 1 billion people ( remember this while reading the article) .
Is there any contract?

When you start an account at Facebook , you can read the Statement of Rights and Responsibilities of the social network . It is the same as the terms of engagement of a software or any other contract is signed. Because users may not require any change in the terms already defined , they can be considered as contracts of adhesion - since the user is just sticking to the terms .

Another name that the law gives to contracts made ​​in this way is " Consensus Agreement " , since they are formed only by the proposal and acceptance , there is a consensus that the terms are consistent with what is expected from the service. Remember that Facebook is not a mandatory service to anyone and also it is not an essential service , so you can not try to change any paragraph of the contract .

In summary, if a contract signed between two parties exists , must exist duties for both sides - unless we are dealing with a case of unilateral contract , but Facebook is not the case . Facebook agrees to meet 10 principles in providing services to consumers , namely:

  •     Freedom to share and connect
  •     Ownership and control information
  •     Free flow of information
  •     Equal grounds
  •     social value
  •     Platforms and Open Standards
  •     fundamental service
  •     Common welfare
  •     transparent process
  •     A world ( to geographical barriers )

To have more details about each of the items listed , you can click on this link to access the official Facebook page . It is worth remembering that the site will load in the language you have set as the default profile on the social network .

But he is required to submit quality ?

Yes, but not legally . Facebook agrees to keep the servers up and running 24 hours a day, every day of the week. This causes people to continue to access the service , thus attracting more investors and advertisers , who make the box social networking continue to be stocked with cash . But there is no clause in the contract requiring it to Facebook .


In fact , exactly the opposite. Check out an excerpt from the Declaration of Rights and Responsibilities Facebook : "We tried to keep updated , secure and error-free Facebook, but you use it at your own risk. We provide Facebook as- is with no warranties expressed or implied , including without limitation , implied warranties of merchantability, fitness for a particular purpose and non-infringement . "

And the term goes even further : " We do not guarantee that Facebook will always be safe, secure , error free , or that Facebook will always function without disruptions , delays or imperfections . " In other words , Facebook reserves the right to introduce instabilities , as shows the following passage : " If we fail to enforce any of this Statement , it will not be considered as waiver of rights . "
What if I disagree with all this ?

As with the privacy settings of Facebook, Google or any online service that keeps consensual contracts of adhesion , there is no chance of change in a particular clauses occur. That is, once you connect to Facebook , you are representing that you accept the terms relating to the contract . The statement itself makes this clear : " By using or accessing Facebook, you agree to this Statement ."

Accessing not only is that you are free of any link with the terms set out therein . Again reminding one of the main phrases of the Declaration mentioned above : " You use it at your own risk." It may be bad to think that way , but social networks work exactly that way , because it would be too expensive to review each case on its particularities .
" It's free, but they make money at my expense ! "

Do you remember how Facebook makes money - that even though we explained at the beginning of the text ? For there are many users who claim that there is an indirect financial exchange in the use of Facebook , since users are generating traffic to the social network and that traffic makes advertising contracts are so high .

More than that , they suggest that Facebook uses personal data to make the ads are targeted and generate more money . But the truth is that these arguments are all overthrown by the contract signed on joining the service . Agreeing to use Facebook , you also agree to cede some of their data to it , as is clear in the Use of Data Policy page .
As you may have noticed , Facebook does not open loopholes for formal complaints regarding the stability of the system or the applications incorporated in it . Of course this does not prevent you from getting upset because of some service problems , but there is no type of formal requirement that you can do to make the systems are resettled .

You guessed it already ? What is your opinion on this subject so controversial , that is whether or not we demand something from a service?