Anatel requirement is violated by all broadband operators in Rio
Nationally, only the course meets the target set by the National Telecommunications Agency
The quality of telephone services is one of the major problems we face in the Brazilian telecommunications . According to the fifth Quarterly Evaluation of the National Action Plan for Improving the Provision of Personal Mobile Service , released Monday by the National Telecommunications Agency ( Anatel ) , the telephone companies are not meeting the goal established so 98 % of success in attempts users' access to network data .
According to the study , for the months of August, September and October 2013 , the four operators failed to meet the target in the state of Rio de Janeiro , below the stipulated Agency . Claro obtained 97.40 % success in user accesses , followed by Vivo ( 97.37 % ) , Hi ( 91.37 % ) and TIM ( 94.59 % ) . Nationally, only the course could meet the requirement with 98.53 % , while Vivo ( 96.87 % ) , TIM ( 94.56 % ) and Hi ( 93.91 % ) were required by the FCC after .
However , data are different for 2G and 3G technologies . For these cases , only the Hi could not overcome the established target , while other operators have managed to maintain the expectation nationally.
complaints
The index was also protests report released by Anatel . With a total of 79,140 complaints about the post- paid service , half of them were related to the payment . In percentage , operators have been criticized for :
The number of claims for pre - paid cell phones , however , is smaller . With a total of 37,643 disgruntled consumers , the collection is still one of the points that leave the users revolted , but the percentages are more distributed , check out:
The quality of telephone services is one of the major problems we face in the Brazilian telecommunications . According to the fifth Quarterly Evaluation of the National Action Plan for Improving the Provision of Personal Mobile Service , released Monday by the National Telecommunications Agency ( Anatel ) , the telephone companies are not meeting the goal established so 98 % of success in attempts users' access to network data .
According to the study , for the months of August, September and October 2013 , the four operators failed to meet the target in the state of Rio de Janeiro , below the stipulated Agency . Claro obtained 97.40 % success in user accesses , followed by Vivo ( 97.37 % ) , Hi ( 91.37 % ) and TIM ( 94.59 % ) . Nationally, only the course could meet the requirement with 98.53 % , while Vivo ( 96.87 % ) , TIM ( 94.56 % ) and Hi ( 93.91 % ) were required by the FCC after .
However , data are different for 2G and 3G technologies . For these cases , only the Hi could not overcome the established target , while other operators have managed to maintain the expectation nationally.
complaints
The index was also protests report released by Anatel . With a total of 79,140 complaints about the post- paid service , half of them were related to the payment . In percentage , operators have been criticized for :
- Billing: 49 % ;
- Additional services : 10 % ;
- Service Plans : 6 % ;
- Cancellation: 6 % ;
- Blocking : 5 % ;
- Network : 5 % ;
- Attendance : 5 % ;
- Fee: 5 %
- Inclusion in SPC / SERASA : 2 % ;
- Other: 8%.
The number of claims for pre - paid cell phones , however , is smaller . With a total of 37,643 disgruntled consumers , the collection is still one of the points that leave the users revolted , but the percentages are more distributed , check out:
- Billing: 26 % ;
- Additional services : 13 % ;
- Prepaid card : 13 % ;
- Network : 11 % ;
- Promotions : 10 % ;
- Attendance : 5 % ;
- Fee: 5 %
- Coverage area: 3 % ;
- Blocking : 3%;
- Other: 10%.
