Nationally, only the course meets the target set by the National Telecommunications Agency
The quality of telephone services is one of the major problems we face in the Brazilian telecommunications . According to the fifth Quarterly Evaluation of the National Action Plan for Improving the Provision of Personal Mobile Service , released Monday by the National Telecommunications Agency ( Anatel ) , the telephone companies are not meeting the goal established so 98 % of success in attempts users' access to network data .
According to the study , for the months of August, September and October 2013 , the four operators failed to meet the target in the state of Rio de Janeiro , below the stipulated Agency . Claro obtained 97.40 % success in user accesses , followed by Vivo ( 97.37 % ) , Hi ( 91.37 % ) and TIM ( 94.59 % ) . Nationally, only the course could meet the requirement with 98.53 % , while Vivo ( 96.87 % ) , TIM ( 94.56 % ) and Hi ( 93.91 % ) were required by the FCC after .
However , data are different for 2G and 3G technologies . For these cases , only the Hi could not overcome the established target , while other operators have managed to maintain the expectation nationally.
complaints
The index was also protests report released by Anatel . With a total of 79,140 complaints about the post- paid service , half of them were related to the payment . In percentage , operators have been criticized for :
The number of claims for pre - paid cell phones , however , is smaller . With a total of 37,643 disgruntled consumers , the collection is still one of the points that leave the users revolted , but the percentages are more distributed , check out:
The quality of telephone services is one of the major problems we face in the Brazilian telecommunications . According to the fifth Quarterly Evaluation of the National Action Plan for Improving the Provision of Personal Mobile Service , released Monday by the National Telecommunications Agency ( Anatel ) , the telephone companies are not meeting the goal established so 98 % of success in attempts users' access to network data .
According to the study , for the months of August, September and October 2013 , the four operators failed to meet the target in the state of Rio de Janeiro , below the stipulated Agency . Claro obtained 97.40 % success in user accesses , followed by Vivo ( 97.37 % ) , Hi ( 91.37 % ) and TIM ( 94.59 % ) . Nationally, only the course could meet the requirement with 98.53 % , while Vivo ( 96.87 % ) , TIM ( 94.56 % ) and Hi ( 93.91 % ) were required by the FCC after .
However , data are different for 2G and 3G technologies . For these cases , only the Hi could not overcome the established target , while other operators have managed to maintain the expectation nationally.
complaints
The index was also protests report released by Anatel . With a total of 79,140 complaints about the post- paid service , half of them were related to the payment . In percentage , operators have been criticized for :
- Billing: 49 % ;
- Additional services : 10 % ;
- Service Plans : 6 % ;
- Cancellation: 6 % ;
- Blocking : 5 % ;
- Network : 5 % ;
- Attendance : 5 % ;
- Fee: 5 %
- Inclusion in SPC / SERASA : 2 % ;
- Other: 8%.
The number of claims for pre - paid cell phones , however , is smaller . With a total of 37,643 disgruntled consumers , the collection is still one of the points that leave the users revolted , but the percentages are more distributed , check out:
- Billing: 26 % ;
- Additional services : 13 % ;
- Prepaid card : 13 % ;
- Network : 11 % ;
- Promotions : 10 % ;
- Attendance : 5 % ;
- Fee: 5 %
- Coverage area: 3 % ;
- Blocking : 3%;
- Other: 10%.